Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds are not available on custom orders.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
All shipping costs and credit card fees will be deducted from the refund.
Refunds may be subject to a 20% restocking fee.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hairycustoms.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Cancelled orders
Cancelled orders will be refunded minus the credit card processing fee.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@hairycustoms.com.
Need help?
Contact us at sales@hairycustoms.com for questions related to refunds and returns.